Rückruf Ioniq Infinty Multimedia System?

[Twizyflu]

Nein
Alles gleich

https://m.hyundai.de/media/car/brochure ... r-2017.pdf

[noradtux]

Wäre mal interessant, wo die den "Externen Verstärker" verbaut haben.

[DerDuisburger]

So, gerade in fast 2 stündiger Kleinarbeit rund 30 Fragen von Apple beantwortet. Das Problem wird jetzt von den Softwareingenieuren angegangen.

Please attempt these simple steps:
- Make sure the customer is using an official Apple Lightning to USB cable when connecting to his CarPlay kit, to identify counterfeit USB cable please see You provided us with information that length of used cable is 0.5m. All iPhones comes with 1m Lightning cable. If possible, test another Apple Lightning to USB cable to rule out a cable issue.
- Make sure the Lightning cable is properly connected to both the iPhone and CarKit, and that the customer is not using a dock adapter.
- If the CarKit is fitted with another USB port, try the second port.
- If applicable, enter the passcode on the iOS device and approve the Terms and Conditions on the CarKit interface.
- Make sure no other devices are physically connected to the CarKit, and connect only the iOS device.
- Go to Settings > General > Restrictions, verify CarPlay is enabled or disable all restrictions for testing.
- Test again with known good content on the iPhone (content that can play on the iPhone successfully).
- Verify if the iOS device is also paired over bluetooth with the CarKit. If so, please turn OFF bluetooth on the iOS device in Settings > Bluetooth and test again.
- Please charge the iPhone fully to 100%, then test again. Can the issue be reproduced?
- Power cycle the iOS device and the CarKit.
- Please inquire if the iPhone has an iOS profile installed on the device, in Settings > General > Profile (at the bottom). If you find any, please suggest the customer to backup his device then remove this iOS profile for testing purposes. To remove it, go to Settings > General > Profile, select the profile and tap "remove", then "confirm" and power cycle the device. Once this is done test the device again. If ever the issue recurs during the test, please verify also if the iOS profile has been re-downloaded in Settings > General > Profile.

If the issue persists:
- Refer the customer to the manufacturer online documentation that comes with the CarKit for any corresponding troubleshooting steps.
- Suggest that the customer consult the instructions on how to remove previous connection history records from the CarKit (if applicable).
- Suggest that the customer verifies the CarKit firmware is up to date.

Please answer these additional questions (some of those could be already answered in your initial RTA; please provide answer again if needed):
- Is there an error message? If so please request a picture of it to illustrate the issue.
- Is this an intermittent issue? Does this occur on every call? If not, out of 10 calls on how many calls is customer able to reproduce their issue?
- When did the issue first occur? Did it occur after an iOS update, if so which one:
- Is the issue intermittent or persistent? If intermittent, what is the exact frequency of the issue? Out of 10 calls how many times is customer able to reproduce their issue?
- When the issue occurs, what appears on the iPhone display? Does the iPhone show the CarPlay icon?
- When the issue occurs, does the iOS device charge over the lightning cable?
- When the issue occurs, what does the customer do to resolve it (if anything)?
- Can the customer provide a picture from the inside of the vehicule to show:
* How the iOS device is physically connected.
* What appears on the CarKit interface (screenshot/picture of the error message).
- Can the customer provide the serial number of the second iPhone which works with the CarKit?
- Is there any damage on the device or near/inside the dock connector? Please request good quality pictures of the device front and back.
- If supported by the CarKit, suggest that the customer connects his device via a wireless connection (Settings > General > CarPlay) and see if issue can be reproduced.


We would also need to confirm the exact head unit version installed in the car.
- When the iPhone is connected to CarPlay, go to Settings > General > About > MB Infotainment, and get us a screenshot of the head unit information.
- Please suggest that the customer navigates into his CarKit interface, and locates the CarKit hardware and firmware version. Take a picture of that information.



Gesendet von iPhone mit Tapatalk